What is a vendor, and what is an affiliate?
Your PayGear account allows you to be both a vendor and an affiliate.  A vendor is the creator of a product which is sold in the marketplace.  An affiliate is an Internet marketer who earns commissions for recommending products listed in the marketplace.  A vendor pays their affiliate a commission for each sale made by that affiliate.

What are the fees associated with PayGear?
PayGear fees are as follows
      o    Sales under $5 will be free
      o    Sales between $5-$20 we will charge $1
      o    Sales between $20-$40 we will charge $1.50
      o    Sales between $40-$60 we will charge $2.00
      o    Sales or $60 and up we will charge $2.50

All the fees listed above can be reduced by up to 50% by prepaying.  And any affiliates involved in the sale will also pay a share of your PayGear fees (the same percentage as their affiliate payout), as well.

What payment processors does PayGear work with?
PayGear works with PayPal, Google Checkout and Authorize.net.

Do I have to offer any sort of mandatory return policy?
No, it's your business. You know the best return policy for your business, even if it's a No return policy.

How do I generate coupon codes for my customers?
Just clikc on My Products and then the Manage Coupon link next to that product.

Can I give different affiliates different percentage payouts?
Yes, just create the same product twice with two different payout rates. For example, create product X in the marketplace and set the affiliate payout to 50%. Then, create product X again, but this time do not list it in the marketplace, and set the affiliate payout to 80%. You can then inform your VIP affiliates of the higher payout listing and how they can add it.

When do I pay my affiliates?
We recommend that you pay your affiliates within the first week of the new month for all the sales within the previous month. For example, you should pay your affiliates between June 1 and June 7 for all affiliate sales they generated between May 1 and May 31.  That is our recommendation, but we only require that you pay your affiliates within 30 days or by the end of the new month.  Some PayGear vendors even pay their affiliates on a weekly basis using the auto pay system; that’s not required, but the affiliates definitely appreciate it!

How do I change the credit card info in my PayGear account?
To change your credit card, just log in and click the Account Details link. Here you can add or edit your card details.

As a vendor, can I also use my account as an affiliate and sell other people’s products as well?
Yes, all accounts in PayGear can act as both vendor and affiliate accounts.

How do I change my account information , such as email or account password.
To change any of your account information, just login and click the Account Details link.

What is a back commission?
A back commission means the vendor has already paid the affiliate for an order, but the order was later refunded by the vendor.  The commission will be refunded to the vendor at the next billing cycle.

Do I have to create a new account for each new product I have?
No, just one PayGear account can handle all of your products or services. List as many produts as you wish under one account for free.

What is the maximum price I can sell a product for in PayGear?
There is no maximum price.  Sell your product at whatever price you desire.

How do I get my users to sign up on PayGear and promote my product?
Every website with an affiliate program will have a page of instructions on how to sign up to that program.  Just put a link from your website to PayGear’s affiliate signup page for your product. Make sure you use the signup link located in your PayGear account under My Products>> Affiliate Sign Up Page. Once users are signed up, they can then use their affiliate link to promote your product.

If I want to create two different payment options for my product, do I have to create that product twice in the marketplace?
No, you can set many different payment options for one product.  Say you charge $500 for your product.  You can have one option on your checkout page for $500, another for five $100 payments due every week for 5 weeks, or any other payment plan you desire.

Why am I not receiving my sales email notifications?
First double-check your spam email box.  If you do not see any of our emails, then we recommend you whitelist our address orders@paygear.com by putting the address on your emails contact list. Otherwise you can login any time to PayGear.com to see your orders displayed in real time.

How do I do a Mass Pay?
Please see the users guide inside the member's area for full details.